Shipping & Returns
All items are handcrafted in the EP Workshop. While some items are kept in stock, much of our gear is made to order. Most orders will ship out within 3-5 business days of ordering. Larger orders and custom designs may take longer to fulfill. We will notify you if we anticipate an unusual delay.
Return & Exchange Policy
Thank you for purchasing from Elemental Percussion. We want you to be 100% happy with your order. If you aren't, we will accept undamaged items within 14 days of receipt for a refund. Sales are final on custom designed items as they have been cut and made specifically for you.
We aim to make this process as easy as possible. Unfortunately at this time we are unable to refund shipping.
If you need to return a product please email firstname.lastname@example.org. You will be sent refund instructions and a return shipping label via email. Please do not send your item back until you have received refund instructions.
Refunds may take 3-5 days to post to your account after processing.